---
agentTools:
  projectIndex: https://docs.edrv.io/llms.txt
---

# AdHoc payments capture significantly delayed

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{
  "title": "Executive Summary"
}
[/block]

Between *20th February 2023 12:30 UTC* and *23rd February 2023 07:00 UTC*, one of the automatic functions that handle payment captures was being impeded. This led to increasing delays in payment captures.
Our investigation concluded that this was due to a steady increase in the number of charging sessions, resulting in insufficient memory allocation. Once this was addressed, functionality was restored to normal.

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{
  "title": "Events Timeline"
}
[/block]

After the incident was closed, the Engineering and Customer Success teams continued to review all active sessions during this period for any adverse effects.

**Closed** *Feb 23 10:00 UTC*
Following additional monitoring by our Engineering teams, no further sessions were affected and payment captures continued as normal. All affected sessions were fixed and the pending transactions were captured.

**Update and Monitoring** *Jan 24 09:00 UTC*
The engineering team has updated the configuration, adding sufficient resources to the component as well as extra layers of monitors and alerts.

**Identified** *Feb 23 02:30 UTC*
We declared an incident following confirmation that there was a processing function that was being throttled, resulting in payments not being captured.

**Investigating** *Feb 23 01:00 UTC*
Our Engineering team received a high-priority email communication indicating that some AdHoc payments were not being captured in real time.