Incident Reports
July 2024
Incident: Disruption in Webhook FIFO Event Delivery
Type: Impaired Performance | Status: Resolved
13th July 2024 13:45 UTC - 13th July 2024 17:00 UTC
eDRV webhooks processing service experienced impaired performance, specifically impacting the delivery of FIFO webhook events.
June 2024
Incident: Delay in OCPP Log Processing
Type: Degraded Performance | Status: Resolved
19th June 2024 12:39 UTC - 21st June 2024 14:00 UTC
eDRV OCPP log processing system experienced degraded performance, which impacted the timely display of OCPP Logs on the dashboard.
December 2023
Incident: OCPP Chargestation Connection Errors
Type: Impaired Performance | Status: Resolved
Dec 13 2023 08:30 UTC - Dec 13 2023 09:30 UTC
eDRV's OCPP service could not accept new WebSocket connections from chargestations during this period.
February 2023
Incident: AdHoc payments not captured
Type: Impaired Performance | Status: Resolved
Feb 20 2023 12:00 UTC - Feb 23 2023 7:00 UTC
eDRV's function responsible for capturing AdHoc payment data was being throttled due to a high increase in sessions resulting in insufficient memory allocation.
[ Read the full report ] (https://docs.edrv.io/page/adhoc-payments-not-captured)
January 2023
Impaired Session-End Performance due to Misconfiguration
Type: Impaired Performance | Status: Resolved
Jan 23 2024 15:30 UTC - Jan 24 2023 10:00 UTC
eDRV system experienced severe delays in reporting charging session data and capturing payments during this window. This is due to the misconfiguration of serverless functions.
[ Read the full report ] (https://docs.edrv.io/page/impaired-performance-due-to-misconfigurations)
September 2022
OCPP Network Impaired Performance
Type: Impaired Performance | Status: Resolved
Sep 23 2022 14:47 UTC - Sep 23 2022 18:20 UTC
New chargestation connections and charging sessions across the network experienced impaired performance. Most existing connections and charging sessions remained unaffected during this interval.
[ Read the full report ] (https://docs.edrv.io/page/impaired-performance-for-new-connections-and-sessions-230922)
July 2022
SSL Certificate Renewal Issue
Type: Partial Disruption | Status: Resolved
09 July 2022 00:00 UTC - 09 July 2022 04:07 UTC
The API server and CSMS server were not accessible to new HTTPS requests during this time (existing connections were not affected) because the SSL certificate renewal process failed. The issue has been resolved.
[ Read the full report ] (https://docs.edrv.io/page/ssl-certificate-expired-issue)