Incident Reports

February 2023

Incident: AdHoc payments not captured

Type: Impaired Performance | Status: Resolved

Feb 20 2023 12:00 UTC - Feb 23 2023 7:00 UTC

eDRV's function responsible for capturing AdHoc payment data was being throttled due to a high increase in sessions resulting in insufficient memory allocation.

[ Read the full report ] (https://docs.edrv.io/page/adhoc-payments-not-captured)

January 2023

Impaired Session-End Performance due to Misconfiguration

Type: Impaired Performance | Status: Resolved

Jan 23 2024 15:30 UTC - Jan 24 2023 10:00 UTC

eDRV system experienced severe delays in reporting charging session data and capturing payments during this window. This is due to the misconfiguration of serverless functions.

[ Read the full report ] (https://docs.edrv.io/page/impaired-performance-due-to-misconfigurations)

September 2022

OCPP Network Impaired Performance

Type: Impaired Performance | Status: Resolved

Sep 23 2022 14:47 UTC - Sep 23 2022 18:20 UTC

New chargestation connections and charging sessions across the network experienced impaired performance. Most existing connections and charging sessions remained unaffected during this interval.

[ Read the full report ] (https://docs.edrv.io/page/impaired-performance-for-new-connections-and-sessions-230922)

July 2022

SSL Certificate Renewal Issue

Type: Partial Disruption | Status: Resolved

09 July 2022 00:00 UTC - 09 July 2022 04:07 UTC

The API server and CSMS server were not accessible to new HTTPS requests during this time (existing connections were not affected) because the SSL certificate renewal process failed. The issue has been resolved.

[ Read the full report ] (https://docs.edrv.io/page/ssl-certificate-expired-issue)