Incident Reports

July 2024

Incident: Disruption in Webhook FIFO Event Delivery

Type: Impaired Performance | Status: Resolved

13th July 2024 13:45 UTC - 13th July 2024 17:00 UTC

eDRV webhooks processing service experienced impaired performance, specifically impacting the delivery of FIFO webhook events.

Read the full report

June 2024

Incident: Delay in OCPP Log Processing

Type: Degraded Performance | Status: Resolved

19th June 2024 12:39 UTC - 21st June 2024 14:00 UTC

eDRV OCPP log processing system experienced degraded performance, which impacted the timely display of OCPP Logs on the dashboard.

Read the full report

December 2023

Incident: OCPP Chargestation Connection Errors

Type: Impaired Performance | Status: Resolved

Dec 13 2023 08:30 UTC - Dec 13 2023 09:30 UTC

eDRV's OCPP service could not accept new WebSocket connections from chargestations during this period.

Read the full report

February 2023

Incident: AdHoc payments not captured

Type: Impaired Performance | Status: Resolved

Feb 20 2023 12:00 UTC - Feb 23 2023 7:00 UTC

eDRV's function responsible for capturing AdHoc payment data was being throttled due to a high increase in sessions resulting in insufficient memory allocation.

[ Read the full report ] (https://docs.edrv.io/page/adhoc-payments-not-captured)

January 2023

Impaired Session-End Performance due to Misconfiguration

Type: Impaired Performance | Status: Resolved

Jan 23 2024 15:30 UTC - Jan 24 2023 10:00 UTC

eDRV system experienced severe delays in reporting charging session data and capturing payments during this window. This is due to the misconfiguration of serverless functions.

[ Read the full report ] (https://docs.edrv.io/page/impaired-performance-due-to-misconfigurations)

September 2022


OCPP Network Impaired Performance

Type: Impaired Performance | Status: Resolved

Sep 23 2022 14:47 UTC - Sep 23 2022 18:20 UTC

New chargestation connections and charging sessions across the network experienced impaired performance. Most existing connections and charging sessions remained unaffected during this interval.

[ Read the full report ] (https://docs.edrv.io/page/impaired-performance-for-new-connections-and-sessions-230922)

July 2022


SSL Certificate Renewal Issue

Type: Partial Disruption | Status: Resolved

09 July 2022 00:00 UTC - 09 July 2022 04:07 UTC

The API server and CSMS server were not accessible to new HTTPS requests during this time (existing connections were not affected) because the SSL certificate renewal process failed. The issue has been resolved.

[ Read the full report ] (https://docs.edrv.io/page/ssl-certificate-expired-issue)